From the winter semester 2024/2025, some rules for ticket refunds will change as the online Deutschlandsemesterticket is now valid.
You can apply for a ticket refund until a maximum of November 8, 2024.
The Deutschlandsemesterticket is now only available digitally. If you want to apply for a refund, you must NOT activate your Deutschlandsemesterticket online beforehand. If it has already been activated, a refund is often NOT possible! Please keep this in mind!
In the case of exmatriculation during the semester, a refund is not possible and must be reclaimed by the AStA if it has been made incorrectly.
Job tickets from employers, regardless of which ones, except the paper state ticket from students working for the state of Hesse, do not constitute a reason for a refund!
We no longer need to see your chip cards in the original at the AStA office from WS 24/25, as the ticket is only available online. If you want to apply for a refund, you must not log in or retrieve the ticket via the link at any time during WS 24/25 or before. This would make a refund impossible! This means you no longer have authorization from JLU for public transport from 1.10.24 to 31.03.25.
Usually, the ticket deletion process can only be undone by the AStA in a VERY short period after application submission, so generally, submit the application with the documents very quickly, otherwise, the Deutschlandsemesterticket may not be reactivated by us if the application is rejected or withdrawn by you. In case of doubt, ask us in time by email.
Upon receipt of the application for ticket refund with documents at our AStA office buero@asta-giessen.de by email, your Deutschlandsemesterticket authorization expires, and the QR code of your Deutschlandsemesterticket becomes invalid in a timely manner. If the ticket has been retrieved by you, a refund is no longer possible. We will check this.
We usually confirm by email when we have completed everything and the application is complete. If you do not hear from us within 3 weeks, please contact us by the end of November. We may start transferring refunds from 1.10.24.
In the case of an application due to a study-related stay abroad of at least 3 months during the current semester (JLU semester times always apply), please submit your application beforehand.
Please send applications and documents as early as possible and not just in the last 2 weeks before the deadline! In the last 2 weeks, it is often no longer possible for us to answer or process the emails due to the volume.
Possibilities for Ticket Refunds until 8.11.24
All other information and the corresponding applications can be found in the files under “Downloads“.