Deutschlandticket Refunds:
You can apply for a ticket refund no later than May 16, 2025.
The Deutschlandticket is only available in digital form. If you wish to apply for a refund, you must not activate your Deutschlandticket online beforehand. If it has already been activated, a refund is usually no longer possible! Please take this into account!
A refund is not possible in the event of exmatriculation. If it has been granted incorrectly, it must be reclaimed by the AStA.
Employer-issued job tickets – regardless of their type – do not qualify for a refund. The only exception is the paper-based Hessen State Ticket for students working for the state of Hessen.
Since the introduction of the Deutschlandticket, it is no longer necessary to present your original chip card at the AStA office, as the ticket is only available online. If you wish to apply for a refund, you must not log in to the ticket link or retrieve the ticket at any time, as this will make a refund impossible! The chip card is not a valid ticket for public transport and does not need to be validated or presented.
The ticket cancellation process can only be reversed by the AStA within a short period after the application is submitted. Therefore, it is important to submit your application with all required documents as soon as possible! Otherwise, the Deutschlandticket may no longer be reactivated if your application is rejected or withdrawn. If in doubt, contact us in time via email.
Once your refund application and all required documents have been received at the AStA office (buero@asta-giessen.de), your entitlement to the Deutschlandticket will be revoked, and the QR code will become invalid shortly thereafter. If you have already accessed the ticket, a refund is no longer possible. This will be verified by us.
We generally confirm by email once your application has been fully processed. If you do not hear from us within three weeks, please contact us immediately.
If you are applying for a refund due to a study-related stay abroad of at least three months during the current semester (JLU semester dates apply), please submit your application early.
Please submit applications and supporting documents as early as possible and not within the last two weeks before the deadline! Due to the high volume of requests, we may not be able to process or respond to all emails in the final two weeks.
Options for ticket refunds until May 16, 2025!
All further information and the necessary application forms can be found under “Downloads”.